Common Maintenance Contract Questions:
What is a maintenance contract? Do I need a maintenance contract?
Check with your regulating authority within your county to determine if you are required to obtain a maintenance contract. Some counties require a yearly maintenance contract to be filed with a licensed provider. We offer a yearly contract that includes 3 scheduled visits at 4-month intervals. We will inspect if your system components are operational and submit results to your regulating authority per your county requirements.
Does my maintenance contract cover repairs?
Repairs are not covered under your maintenance contract. You will be notified in writing of non-operational components within your septic system on your inspection report. Please call our office to schedule a repair of all non-operational components. Some counties require all non-operational components to be fixed within 30 days. Once repaired, we will submit a repair notice to your regulating authority notifying your county that your system is now operational.
Do I need to be present during the inspection?
You are not required to be present during an inspection. However, we will need access to the property. If you have a locked gate or aggressive dog, you will need to coordinate a time with our office to obtain access for your inspection.
I received a letter from the County, what should I do?
If you receive a letter from the county, give us a call as soon as you can. There are generally deadlines the county requires you to meet. Waiting until the last minute to satisfy county requirements could result in expensive fees and court cost.
When do I need to renew my maintenance contract?
You should renew your contract 30 days prior to the contract expiration date to prevent receiving notices of non-compliance from the county. If you are a current customer, we will mail you a renewal notice 45 days prior to your expiration date.
Common Service Call Questions:
My red light is on and I think my system is not working, what should I do?
If you notice your red light or alarm on, please give us a call to troubleshoot and determine whether a service call is needed.
Can I fix my non-operational components myself?
Contact your county to determine the requirements for repairing your system. Most counties require a licensed provider to submit all repairs to the regulating authority notifying them that the system is operational. If you repair the system on your own, the county will not receive a repair notification.
How often should I get my tanks pumped?
Depending on usage and number of people living within the household, it is recommended that your tanks be pumped every 3-5 years. Excessive sludge will wear down your septic components and decrease their life span.
How often do I add chlorine?
We recommend that you check your chlorine supply on a monthly basis. Chlorine should always be available within the system.
Common Septic Installation Questions:
How do I get a quote for a septic I want to install?
Call our office to schedule a fee estimate at (214) 478-0957.
I want to install a septic system, how long is the process?
The process can take up to 6 weeks depending on the county you reside in. Please call our office to get a detailed timeline.
What is your payment process for installing a septic? Do you finance?
We require a deposit at start and final payment due at the completion of install. Financing options are available for those who qualify.
My land is less than one acre, can I install a septic?
Check with your local county to determine if you are legally authorized to install a septic on less than 1 acre. If you are unsure, feel free to give us a call.
Do I need running water and electricity for installation of my septic?
Depending on the system being installed, you will be required to have running water and electricity to operate your septic.
What maintenance is needed for my new septic?
Be sure power is always available to your septic, keep ants away from your septic components, add chlorine as needed, keep grass mowed around your system, if required maintain a maintenance contract, have tanks pumped when sludge level exceeds recommended levels.
Gillispie Septic Inc. 